Inbox operations
Kreality reads the email, understands what the customer needs, and writes a helpful reply. Your team handles anything unusual.
Incoming
A new customer email arrives.
Two ceiling fans
Preston
Next week
Email Responder
Intent and priority
Incoming
A new customer email arrives.
Two ceiling fans
Preston
Next week
Reply preparation
Incoming
The original email stays in context.
Customer request included
Service guidance checked
Draft ready
Clean routing
Incoming
A request falls outside the usual rules.
Exception identified
Summary prepared
Team review required
How it works
Start with one shared business inbox and clear categories.
Define what can be drafted, sent, routed, or turned into a task.
Use real messages to refine categories, tone, and escalation.
Built for real service teams
What changes
New email gets classified before the team starts searching.
Routine responses follow approved language and process.
Messages needing a person are surfaced with context.
Questions, answered
Only for categories and conditions you approve. Draft only mode is also available.
Where a supported system is connected and permissions allow, context can inform the draft.
Sensitive categories can always be routed without an automated response.
Attachment handling depends on file type, security rules, and the chosen workflow.
Shared business inboxes are a natural starting point, subject to supported access.
Existing provider filtering remains important. Kreality can apply workflow rules to messages that reach the inbox.
Start with one useful workflow
