100%Of connected calls can be transcribed0Notes to type after the call3Common actions: book, quote, follow up1Clear record of what was agreed
Ava Williams ConnectedLeaking shower SavedFriday at 10am SavedBooking and text ReadyAva Williams ConnectedLeaking shower SavedFriday at 10am SavedBooking and text Ready
Phone Scribe
Less chasing. More work gets done.
Human to human
Your customers still talk to you.
Keep the relationship human. Kreality works quietly behind the call, so customers get you and your team gets a complete record.
Phone Scribe
01The request
Keep the conversation human
Incoming
You take the call
Your customer talks directly to you.
Customer···Phone line
Leaking shower
Live transcription
Every important detail captured.
Jobs, addresses, timing, prices, and commitments are pulled into a structured summary instead of disappearing into rushed notes.
Phone Scribe
01The request
Capture the detail
Incoming
“The shower has been leaking.”
A repair request comes up in the conversation.
✓
Repair · leaking shower
02
Location · Northcote
03
Timing · Friday morning
Actions off the back
Say it on the call. Consider it queued.
Approved bookings, quote drafts, reminders, and follow ups are prepared from what was actually agreed.
Phone Scribe
01The request
Prepare the work
Incoming
“I will book you for Friday.”
A promise is made on the call.
✓
Customer record saved
02
Friday · 10:00 am
03
Confirmation prepared
How it works
Built around the way your team already works.
01
Connect the calls
Choose the calls and team members Phone Scribe should support.
02
Define the actions
Set what can be drafted, booked, recorded, or sent for approval.
03
Review and refine
Check early calls and sharpen the rules around how your business works.
Built for real service teams
Every call becomes clear, usable work.
Kreality handles the repeatable work. Your team stays in control when a person is needed.
What changes
A simpler day. Nothing gets lost.
No after-call notes
The summary and tasks are ready before the details fade.
Nothing gets forgotten
Every promise made on the call is saved as real work.
A record your team can trust
Everyone sees what the customer asked and what was agreed.
Questions, answered
Phone Scribe FAQs
The practical detail before you connect a workflow.
Does Phone Scribe speak on the call?+
No. You and the customer speak normally. Phone Scribe captures and organises the conversation in the background.
Can callers be told the call is recorded?+
Recording and notification requirements vary. We configure the workflow around your operating and legal requirements.
Can it create bookings from a call?+
Where the connected calendar supports it and the action is approved, it can prepare or complete the booking.
Can I review actions before they happen?+
Yes. Sensitive or consequential actions can always require approval.
Does it work for mobile calls?+
Available options depend on your phone setup. We confirm the supported call path during implementation.
What happens when it is unsure?+
It records the ambiguity and routes the item for a person to review rather than inventing an answer.